As a craftsman should, my goal is to provide well made, well designed and that’s what you should get. Therefore, I stand behind my furniture and the workmanship involved. I hope to exceed your expectations and warranty my work if it does not. This policy is as follows:
General- I guarantee my products for a period of 1 year in terms of craftsmanship related problems. I will repair or replace items during this period, but the buyer is responsible for shipping expenses.
Movement- this warranty does not include cracking/splitting, warping, cupping, bowing or wood movement and /or environmental issues. I do everything in my power to select the best wood available and try to cut out defects or lesser quality boards. However, wood sometimes had a mind of its own and moves naturally, Issues that occur due to wood movement are beyond my control.
Color/ Grain variations - Wood is a natural material with natural variations. Refunds are not available for wood color, tone, knots or naturally occurring inclusions. I try my best to match the color(s) in my listing but it is impossible to match a listing photo exactly. Wood grain is natural and unique. You should expect your piece to vary in color and tone to any and all listing photos.
- Refunds are not available for custom order items. The customer will be involved in every step of the design process, 3d renderings with appropriate textures will be provided to ensure that you know what you are getting. If there is something you would like addressed after receiving your piece, I will work with you to address any issues you may have.
- Normal wear and tear is not covered under this warranty.
- In unlikely event damage is sustained by the carrier during transit, I will work with the carrier to submit a claim for the damage incurred which I will pass on to you.
- If a repair is deemed necessary, I will repair it at no cost. Buyer is responsible for any and all shipping related charges.